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Store Policies
As all lanterns, sconces, or chandeliers are handmade to order, we require a 50% down payment with the balance due at time of shipment. We will call with expected ship date.

Shipments are plus 11% for shipping, handling, packaging, and insurance costs. Shipments of certain large chandeliers are via truck and incur additional expense. Shipment costs as well as applicable sales tax will be added to balance due and will be processed at the time of shipment. Shipments to Massachusetts residents are plus 5% sales tax.

All orders are shipped UPS or FedEx ground. Please call us at 800 899-2660 for any external or internal damage, at which time we will issue a UPS call tag to pick-up and return merchandise to us at our expense and the Nauset Lantern Shop will handcraft a new product to ship to you.

What about cookies?
Cookies are small files downloaded to your computer to track movements within web sites. Our site uses cookies to keep track of your shopping cart and recognize you when you come back to the site later.

The information you enter on our website is held in the strictest confidence and is never shared or sold to a third party.

Privacy
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. We DO NOT SELL, RENT, OR TRADE ANY INFORMATION UNDER ANY CIRCUMSTANCES.

Security
When you place orders we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

Please call us @ 800 899-2660 if there are any questions.