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Policies

As all lanterns, sconces, or chandeliers are handmade to order all sales are final

Shipments are plus 11% for shipping, handling, packaging, and insurance costs. Shipments of certain large chandeliers are via truck and incur additional expense. Shipment costs as well as applicable sales tax will be added to balance due and will be processed at the time of shipment. Shipments to Massachusetts residents are plus 6.25% sales tax.

All orders are shipped UPS. Please call us at 800 899-2660 for any external or internal damage, at which time we will issue a UPS call tag to pick-up and return merchandise to us at our expense and the Nauset Lantern Shop will handcraft a new product to ship to you.

Privacy
We are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. When you order, we need to know your name, e-mail address, mailing address, credit card number, and expiration date. This allows us to process and fulfill your order and to notify you of your order status. We DO NOT SELL, RENT, OR TRADE ANY INFORMATION UNDER ANY CIRCUMSTANCES.

Security
When you place orders we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Furthermore, all of the customer data we collect is protected against unauthorized access.

Please call us @ 800 899-2660 if there are any questions.

View our Privacy Policy